Salford Credit Union/Covid19 update

IMPORTANT INFORMATION- updated 26th April 2020


Salford Credit Union is doing our bit to help people keep safe during the Covid 19 virus outbreak.

In order to protect yourself, please check the government advice and follow it closely:

Our priority has been to ensure that our members have access to funds and our staff remain healthy to be able to continue to serve you.

In order to protect members, staff and the local community it is with regret that as from March 18th the Brotherton House office is closed and weekly community collection points suspended until further notice.

While the office is closed, you still have a number of options to access your money and services through:

  • Online services
  • Phone
  • Post

Most of our regular services continue behind the scenes, including collecting savings and loan repayments and payment of benefits and wages to members’ accounts. Because of home-working arrangements some services may take longer than normal.

For account or general queries:

We are accepting online applications for our affordable loans .

We are accepting online applications for credit union membership. Unfortunately if your application does not pass our automated Identity and Verification checks it will need to be suspended until you are able to come into the office.

You can check your balances and recent transactions via our website. If you are not registered you can click on the green Members Area button above. You will need your credit union number to do this and you will receive your PIN number by post within around 10 days (envelope franked in Ireland).

Other support available during the Covid-19 Outbreak

There are many organisations both within Salford, Greater Manchester and working at a national level that are helping people at this difficult time – we hope you find this information useful.

Spirit of Salford- (mainly for Salford residents)

Organisations in Salford are working together as part of a new Spirit of Salford Network. Please visit the Spirit of Salford pageand use the web form or phone the Spirit of Salford Helpline.


If you are worried about DEBT there are Salford services providing advice by phone / email:

  • Salford Citizen’s Advice Bureau (CAB)- contact on or phone 0300 3309 074 Monday – Friday 9am to 4pm.
  • Salford Welfare Rights and Debt Advice service- use the enquiry form or phone 0800 345 7375 Monday to Friday, 10am to 12pm.

If you are struggling with bills because of the Covid-19 outbreak

Mortgage Payment Holiday– If you are struggling to pay for essentials such as food then get in touch with your mortgage provider. Many banks have agreed to offer ‘forbearance’ (tolerance and help), giving a temporary break from having to make mortgage payments during this time.

Help for Renters too– If you are struggling to pay rent speak to your landlord as soon as possible to let them know your situation and work out a repayment plan. New rules mean landlords in England won’t be able to start new eviction proceedings for at least the next 3 months.

Energy bill help– All energy providers have suspended disconnections, and most are also pushing back bill dates for those struggling financially. Contact your energy supplier to discuss.

Having difficulties with other bills

It is important to contact the organisations that you pay bills to as soon as possible. Many organisations are committed to helping customers affected by the Covid-19 outbreak:

  • Council Tax: contact your local council if you are having difficulties paying now
  • Water bills: contact your water company for help
  • Credit cards: Credit card companies have a range of options to help you if you are struggling including in some cases a payment holiday of up to 3 months
  • Car repayments: contact your finance provider to discuss the payments you make, for example you could ask to extend the length of the loan and reduce the monthly payments
  • Sky Sports and BT Sports: both of these services are offering changes to the usual charges due to the postponement of sporting events, check their websites for further details.

Resources for Black, Asian and Minority Ethnic Groups (BAME)

Please access the GMVCO website at for a range of resources for BAME groups including information translated into languages used locally.

Stay alert

Unfortunately, fraudsters may try to take advantage of the current situation, so make sure you’re on the lookout for anything suspicious, including messages about Coronavirus claiming to be from your bank, Salford Credit Union or the government. Remember, Salford Credit Union will never ask you for your PIN or password or ask you to move money from your accounts.

While we hope to return to normal soon, the rapidly changing situation may mean we have to make further changes to services. Salford Credit Union will continue to monitor the situation and will continue to take advice from the government and other authorities. Updates to this situation will be made on the website and through our social media channels.

We thank you for your patience and understanding during these challenging times and wish all best wishes to our members and everyone in the wider communities.