Message to our members from our chief executive, Sheila Murtagh: we’re here for you

The current pandemic has presented a challenge to us, our members and our wonderful city in ways that we have never experienced before.

We have decided to scrap our £3 membership fee to remove the barrier for people short of money during the coronavirus crisis.

We’re being as flexible as possible to support those who save and borrow with us. If you’re concerned about a loan you currently have with us, please do speak to us: we are working with members who are struggling to meet repayments to explore options for loan payment holidays.

We are still available to contact via email, and we are protecting staff with a rota of office shifts that provide coverage during office hours of 10am -12pm every week day of our member phone line.

While we continue working to support members during the pandemic, we remain hopeful for the future: we are investing in ways to make it easier than ever for members to manage their money with us – more information to follow in the coming months.

Through the challenges, the spirit of Salford remains strong: we want to thank those across the city who have come together to do their bit to make a difference to people’s lives during this time.

Stay safe,

Sheila Murtagh